AFFINA unites with global BPO company HTMT Global Solutions
October 26, 2006 - Peoria, Illinois
AFFINA - The Customer Relationship Company, a leading provider of outsourced inbound contact center services, announced today that it has entered into a definitive agreement to be acquired by HTMT Global Solutions (HTMT). The Company will become a wholly owned subsidiary of HTMT limited, a global leader in the provision of call center and BPO services with operations in United States, Canada, Philippines, India and Mauritius. HTMT is one of India’s premier customer solution providers, offering wide-ranging services from contact center services and business process outsourcing to customized IT solutions. Based in Bangalore, HTMT is a publicly listed company in India rated among the Top 5 Best Employers in the industry (Dataquest-IDC). This affiliation will enable AFFINA to extend its Customer Care and BPO offerings to 24/7 multilingual and multimedia supported premium services.
This new relationship enables AFFINA to operate from fourteen cities, seven of which are in North America, one each in Philippines and Mauritius and five in India. The total headcount for the integrated entity will now be over 9,000 employees. This affiliation will more than double combined revenues to over $130mm catapulting HTMT into the top five publicly-listed, pure-play BPO companies in India.
Commenting on the transaction, Mr. Mark Attinger, CEO, AFFINA said, "We have heard from our clients and from within the industry about the growing need for competitive solutions that include global offerings. We will unite with HTMT in our focus of delivering superior service and innovative BPO and customer care solutions, while extending new offerings to clients and prospects."
Mr. Partha Sarkar, CEO, HTMT added "AFFINA is a strategic fit in HTMT's global vision. Through its experienced management team, diverse skills and wide-spread network of delivery centers, HTMT is now poised to ramp up its operations in the growing American market. This will be a happy marriage of domain expertise, CRM capabilities and management skills."